2. Acquisition, Processing and Utilization of Person-Specific Data
Person-specific user data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include stock data (name, address, telephone number, email address), contract data (bought goods, payment informations, names of clerical assistants), user data (interest in which products), content data (supplied through the contact form) and all existing data that you disclose to us while visiting our websites www.viromer-transfection.com and www.lipocalyx.de, during direct customer services and technical support contact via email, phone, fax, personal talks at conferences and when opening your customer account. The subject “user” includes all categories of data processing of persons. These persons include business partners, customers, potential customers and other visitors of our online portfolio.
Your person-specific data is saved in our Customer-Relationship-Management System. The duration of the data storage depends on the statutory storage requirements and is usually 10 years.
Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this. When processing orders, for example, the service companies used by us (transport companies, logistics companies, payment provider, banks) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties.
If we use contractors like distributors for fulfilling orders, we take legal arrangements to ensure the safety of the person-specific data according to the legal regulations. Data processors (e.g. distributors) may also be used outside the European Union as part of contract implementation.
We process stock data (names, addresses and contact details of users), contract data (bought goods, names of contact persons, payment informations) for the fulfillment of our contractual obligations, for customer service and for technical support.
Customer Account at www.viromer-transfecftion.com
For each customer who registers with us via the “create an account” option during the ordering process, we set up a customer account, i.e. password-protected, direct access to his or her existing ordering history with us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data and the newsletter.
The following data must be given during the registration for a customer account (obligatory disclosures):
- your e-mail address
- your password
- your forename
- your surname
- delivery address
- billing address
For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.
Use of Your Data for Advertising Purposes
Apart from the processing of your data for settlement of your purchase at www.viromer-transfection.com, we also use your data for the following purposes: to permanently improve the usage of our websites and making them more customer-friendly; to communicate with you about your orders and requests, and about certain products or marketing campaigns; and to recommend products or services that might interest you.
To this end we use the information available, such as confirmations of receipts and reading confirmation of e-mails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history.
The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures, without any tariffs, other than the transmission costs in keeping with the basic tariffs, being thereby incurred. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose.
For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to its receipt .
Should you later decide that you no longer want to receive a newsletter from us, you can object to this at any time without thereby incurring any other costs than the transmission costs in keeping with the basic tariffs. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. There is, of course, also a cancellation link in every newsletter.